FAQ and T&C

FAQ

What are your opening hours?

We’re open:

Monday to Friday: 8am – 10pm
Saturday & Sunday: 9am – 10pm

When is food served?

Our kitchen operates across the day as follows:

Breakfast: from opening until 11am
Lunch: 12pm – 3pm (Sunday until 6pm)
Dinner: 6pm – 10pm

Our bar and terrace are open throughout for drinks and light snacks.

Bookings & Reservations

Do I need a reservation?
Bookings are recommended, especially for dinner and weekends. We do keep some space for walk-ins, so feel free to drop by and we’ll do our best to seat you.

Can I change or cancel my booking?
Absolutely – you can manage your reservation via your confirmation email. If you run into any issues, just get in touch with us directly.

Is there a cancellation policy?
Yes – we ask for card details to secure your spot. Should your plans change, please let us know no less than 24 hours before your reservation time. No-shows or late cancellations will be subject to a £40 per person fee for dinner reservations and £20 per person for lunch.

Families, Accessibility & Pets

Are children welcome?
Yes, children are very welcome. High chairs are available – just let us know when booking so we can prepare your table accordingly.

Is Canal wheelchair accessible?
Yes – the restaurant and terrace are step-free and we have accessible facilities. If you have specific requirements, we’re happy to help.

Can I bring my dog?
Yes, absolutely, we have a ‘paws on the floor’ policy.

Seating, Groups & Private Events

Do you have outdoor seating?
Yes – our south-facing terrace overlooks the Regent’s Canal and is perfect for sunny days. Terrace tables can be booked online.

Can I book for a group?
Reservations can be made online for groups of up to 6 in the main dining room and the Terrace. For private hires or larger bookings, please reach out to our team via this link.

Do you host private events?
Yes – we offer exclusive hire for celebrations, brand events, and more. Drop us a message to start planning.

Do you cater for dietary requirements?

We do – including vegetarian, vegan, gluten-free and allergy-friendly options. Just let us know when booking or speak to your server on arrival.

Can I come in just for a drink?

Of course. Our lounge and waterside terrace are ideal for coffee, cocktails or a relaxed glass of wine – no booking needed.

Payment & Gift Vouchers

Do you accept cash?
We’re a cashless venue – we accept all major credit/debit cards, Apple Pay and Google Pay.

Do you sell gift vouchers?
Yes – digital gift vouchers are available to purchase here. Perfect for birthdays, celebrations, or just because.

What is your cancellation policy?

Should your plans change, please let us know no less than 24 hours before your reservation time. No-shows or late cancellations will be subject to a £40 per person cancellation fee for dinner and £20 for lunch.

How do I contact the restaurant?

You can email us at hello@canalrestaurant.com or call us on 020 81766073

Information we collect

Information we collect includes the name, address, email address and telephone number of our customers. To ensure loss or misuse of financial details is avoided, bank or credit/debit card details are not stored by Canal. We use collected information to stay in contact with customers. We do not share this information with any third parties. Personal information inaccuracies can be corrected by emailing hello@canalrestaurant.com

Bookings

Bookings are for dining only. Outside tables are only partly heated & covered from the elements. Cancellation charge of £30 per guest within 24 hours of your reservation. Please email  hello@canalrestaurant.com or call +44 (0) 20 81766073 for any changes or enquiries.

Data policy

We are committed to ensuring you can manage the privacy and security of your personal information. We recognise that it is your choice to provide us with your personally identifiable information. We provide the ability to verify details you have submitted to Canal by emailing hello@canal-restaurant.com

Our security procedures mean that we may request proof of identity before we reveal information, including your e-mail address and possibly your address. You can also contact us by the same method to change, correct, or delete your personal or customer information controlled by Canal regarding at any time. Please note though that, if you have shared any information with others through social media channels, that information may remain visible.

You can request a readable copy of the personal data we hold on you at anytime. To do so, please email hello@canal-restaurant.com. Please note, we are constantly reviewing how we process and protect data. Therefore, changes to our policy may occur at any time.   We will endeavour to publicise any changes. 

Complaints

If you have any complaints or a dispute, we will act to resolve the the problem. We aim to provide a high quality service, but recognise that issues arise occasionally.

If you are unhappy with our services, you may send your complaint to hello@canalrestaurant.com or in writing to:
Quality Restaurants Limited
MCA, One Canada Square, 9th Floor, London, England, E14 5AA
We will thoroughly investigate the issues raised and propose a course of action within one working week of receiving your complaint. 

The answers to all your questions